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Terms and Conditions, Payment Protection & Privacy Statement

 

Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from Oriole Birding Ltd ATOL 6839 you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate [or a suitable alternative]. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative [at no extra cost to you]. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed [or a suitable alternative, through an alternative ATOL holder or otherwise] for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to [or confer a benefit on] you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent. You also agree that any such claims maybe re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

 

From 1st October 2012 the following financial protection will apply “Many of the flights and flight-inclusive holidays in this brochure are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed [in this brochure/on this website]. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate”

 

For package holidays described on this website and in our brochure which do not include a flight and are therefore not covered by our ATOL, your payments are protected through the Total Payment Protection (topp) Policy cover:

 
In compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 an insurance policy has been arranged with Travel & General Insurance Services Limited (t&g), to protect customers’ prepayments in the unlikely event of our financial failure and paid in respect of
non-flight inclusive packages commencing and returning to the UK
the ground handling aspects of packages where the customer is responsible for arranging travel to the destination 
offered in this brochure/literature/document/on this website (subject to the terms of the insurance policy), for: 
a refund of such prepayments if customers have not yet travelled, or
making arrangements to enable the holiday to continue if customers have already travelled, or  
repatriation of customers to the UK or their home country as may be applicable.
 
Customers’ prepayments are protected by a topp policy.  
 
In the unlikely event of financial failure please contact the claims helpline on 0870 0137 965. A copy of the policy is available on request.
 
This policy is provided by Travel & General Insurance Services Limited (t&g), registered number 02527363 and underwritten by Hiscox Insurance Company Limited (Hiscox), registered number 00070234. t&g and Hiscox are authorised and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (number 113849)
 
So whichever holiday type you choose, you can book with confidence with Oriole Birding that your money is fully protected
 

 

Flights

If desired, and where possible, we will arrange your holiday flight from your local airport. There is usually a supplement to pay in addition to the quoted holiday price and this service can only be offered if it does not interfere with the holiday schedule. We may also take advantage of the ever growing number of budget airlines to ensure that small groups can travel rather than cancel tours owing to lack of numbers and also if the schedule involves a return from an airport other than that by which you arrived. Participants must reconfirm their flights with the given airline 72 hours in advance of departure at the end of the tour.  This does not apply to Easy Jet which is a ticket less airline. Oriole Birding can not be held responsible for any missed departures by way of failure to comply with this clause.

 

Your Tour Contract

When you make a booking, you guarantee that you have the authority to accept, and do accept, on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by English Law and both agree to submit to the jurisdiction of the English Courts at all times. ***** Please ensure if you are travelling overseas that the name [s] on the booking form matches that exactly on your passport [s]. Failure to do so may result in you being turned away at the point of departure. Mistakes on tickets prior to travel may incur a financial penalty or cancellation fee with no guarantee of an alternative seat being available *****

 

Payment of Balance

When you receive your confirmation invoice you will be issued with a payment deadline for the remaining balance. This is normally 10 weeks prior to departure for overseas tours and 4 weeks prior to departure for UK tours. Please note we do not send balance payment reminders, and your pre-tour information pack will not be sent until the balance has been received. We accept BACS payments, cheque or debit/credit card payments [though the latter will be subject to charges as laid out on our website]. Failure to pay the balance by the due date may result in cancellation of your tour arrangements and we reserve the right to levy any cancellation charges as set out below. If the minimum number of participants has not been reached by the balance due date for your tour, we will contact you to advise of a new payment deadline in order to allow time for sufficient numbers to be reached.

 

Your Tour Price

When you make your booking, you must pay the required deposit as set out in our literature unless agreed otherwise. The balance of the cost of your tour arrangements must be paid at a specified date before your departure and no reminder will be sent. If the deposit or balance is not paid in time, we reserve the right to cancel your tour arrangements. The cost of your tour arrangements is subject to surcharges for increases in transportation costs such as fuel, scheduled airfares and any other airline surcharge, which are part of the contract between airlines and the tour operator.  Overseas tours are calculated at exchange rates many months in advance of publication and will be subject to change in the event of adverse currency exchange rate variation. Even in this case, we will absorb an amount to 2% of the price of your tour arrangements, which excludes travel insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged. If this means you have to pay more than 10% of your tour arrangements, you may cancel your tour arrangements and receive a full refund of all monies paid, except for any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within fourteen days from the issue date printed on your final invoice.

 

If You Change Your Booking

If, after our confirmation invoice has been issued, you wish to change your tour arrangements, we will do our utmost to make these changes, but it may not always be possible. Any request for changes to be made must be made in writing from the person who made the booking at least 21 days prior to departure. You will be asked to pay an administration charge to cover any cost we incur in making this alteration.

You should be aware that these costs will increase the closer to the departure date that changes are made and therefore you should contact us as soon as possible. Note: Certain travel arrangements [e.g. Apex Tickets] cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation.

 

Refunds

Deposits are non refundable, but are transferable to another specified tour but are subject to deductions for any expenses incurred by us. Balance payments are also non-refundable except at our sole discretion, but are transferable in accordance with Transfer of Bookings. Please note that we are unable to refund any cancelled boat trips on any of our tours. Travel Insurance is therefore essential. See below for more details regarding refunds on deposits and balances due to cancellations.

 

Transfer of Bookings

Tour participants may transfer their booking to another person if they are prevented from proceeding with the tour due to sickness or accidents suffered by them or their close family or for other unavoidable reasons such as jury service. However, if there is a waiting list for the tour the place must first be offered to the people on that waiting list. If there is no waiting list and the participant can find another person to take up the place, any additional costs incurred by Oriole Birding Ltd relating to the transfer have to be paid for by the transferee. Reasonable notice must be given to us about such a transfer and cannot be made within 70 days of departure.

 

If You Cancel Your Tour

You, or any member of your party, may cancel your tour arrangements at any time. Written and dated notification from the person who made the booking must be received at our office. Since we incur costs in cancelling your tour arrangements, you will have to pay the applicable cancellation charges. Cancellations more than 70 days in advance of departure will result in loss of deposit only unless the tour arrangements have been made in advance of this 70 day rule as a result of sufficient bookings being received to make the tour viable. In this instance cancellation will be subject to 100% of tour costs. Thereafter the following charges will apply:-

70 days or more       deposit only

69 - 50 days              50% of total tour costs

49 - 29 days               75% of total tour costs

28 - 1 days                 100% 0f total tour costs

Day of Departure      100% of total tour costs

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

Please note that if you have paid by card, then any refund owed to you under these terms due to a cancellation made by you will be made by bank transfer or cheque.

 

Travel Insurance

Appropriate travel insurance is essential on all tours outside the UK [and we strongly recommend you take travel insurance for UK tours too]. It must include insurance against force majeure and repatriation from potentially remote locations, in order to protect yourself against potentially costly overseas medical expenses should you fall ill on tour. It is your responsibility to ensure that the cover you purchase is adequate for your particular needs. Oriole Birding Ltd must be supplied with a copy of your insurance details at the point of balance payment, to show cover extending beyond the time of travel. Please note that travel insurance policies seldom cover optical/photographic equipment, and you should add this to your home insurance contents policy instead as a specified item.

 

Flight Delays

If flights are delayed, we will make every effort to assist you in making alternative travel, accommodation and meal arrangements, should these be necessary. Such arrangements are sometimes not covered by the airline, so please make sure your travel insurance covers any possible extra costs involved. Any necessary arrangements that are required as a result of such delays would be payable locally by the client, though we will do our best to assisst in arranging these where possible, either through your tour leader or direct from our office. You may be able to claim against the airline for these costs under EU or UK law. Again, we will assist you with any claim but please note current rules state that it is the passenger and NOT the tour operator who has to claim.

 

If We Change or Cancel Your Tour

It is unlikely that we will have to make changes to your tour, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you at the earliest opportunity. We also reserve the right in any circumstances to cancel your tour. For example, if the minimum number of clients required for a particular tour is not reached, we may have to cancel it. However, we will not cancel your tour less than ten weeks before departure date, [four weeks within UK and not applicable to pelagic boat trips where cancellation may be advised by the boat skipper on the day due to adverse weather conditions] except for reasons of force majeure or failure by you to pay the final balance. The deadline for cancellation of the tour by us due to insufficient numbers being reached will be your balance due date. We may, however, contact you prior to this date in order to extend this deadline, in which case your balance due date would also be extended to the same date. The minimum number of participants required for each trip is detailed in the brochure and on our website. Should major changes to the itinerary occur, participants will be advised and may withdraw without penalty. Any changes that are beyond our control whilst the tour is in progress and incur additional costs, such as weather delays, strikes, acts of war, natural disasters, acts of god, terrorism, financial failure of airlines, or any other causes beyond our control, are the responsibility of the participants. Please note that carriers such as airlines used in our tours may be subject to change. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than twelve hours, changes to aircraft type, change to accommodation to another of the same standard, changes in the order of sites to be visited, changes advised by our tour leaders. We reserve the right to send home at their own expense, anyone that will not conduct themselves in an acceptable manner or who show scant regard for any wildlife that we may be watching.

If you have paid for your tour arrangements by card, and we have cancelled your tour due to any reason stated above, we will refund any monies due back to you either onto your card or by bank transfer.

 

If You Have a Complaint

If you have a problem during your tour, please inform the tour leader immediately so that they can endeavour to put things right. If you fail to follow this simple procedure, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on the tour and this may affect your rights under this contract. If your complaint is not rectified locally, please follow this up within 28 days of your return by writing direct to our Customer Service Department at 8 Newcastle Hill, Bridgend CF31 4EY, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us in quickly identifying your concerns and speed up our response to you.

 

Our Liability to You

Oriole Birding Ltd will take all reasonable steps to ensure that all services provided are supplied as described in our marketing literature. We cannot, however, accept liability for physical injury, loss, damage or expense resulting from any event whatsoever beyond our control. Whilst every care is taken in the preparation of our brochure, mistakes can and sometimes do occur. Unless the published error or omission has a major effect on the tour arrangements to the extent that the number of species seen is materially affected then there are no grounds for claims for compensation. Birding tours by their nature involve an element of danger, with walking on often steep/rocky/slippery/icy trails or across otherwise difficult terrain. We can supply information regarding each idividual tour on request and will highlight any particularly dangerous elements in the tour details, but particpants must ensure they are physically fit enough to undertake these activities and we cannot accept responsibility for any injuries sustained as a result.

 

Conditions of Carriage

The contractual terms of the companies that provide the transportation for your tour will apply to this contract. These may contain terms, which affect your right to compensation. You may request a copy of the relevant conditions of carriage from our office. The brochure is our responsibility, as your tour operator. It is not issued on behalf of, does not commit any airlines mentioned therein or any airline whose services are used in the course of your tour arrangements.

 

Passport and Health Regulations

It is the sole responsibility of all participants to ensure that they possess a passport that is valid for up to six months after completion of their tour. It is the participants responsibility to ensure they have the correct visas for the destination and while we may offer guidance to this end on individual tour pages, this could become out of date and we will supply more detail in our pre-tour information pack. In addition, health requirements and any inoculation certificates are also the participants’ responsibility. We cannot advise on these matters and any information given either verbally or in our literature must be taken as a guide only as we are not medical porfessionals. Well in advance of your trip, you should visit the website www.masta-travel-health.com  and download a free health brief, which should be taken to your local medical centre for further advice. A reasonable level of physical fitness is required, as all tours will include some walking, possibly on uneven or slippery surfaces. Any limitations on your ability to participate must be advised prior to booking. Participants are requested not to smoke whilst in tour vehicles, hides and when in close proximity to other group members.

 

Birds

The birds and other wildlife listed in the itineraries are meant as a guide only and are not guaranteed to be present. Some birds not listed may also occur.

 

Tips and Gratuities

We prefer to leave this aspect of our tours purely to your personal discretion. Tips in North American restaurants are included in your tour price.

 

Data Protection

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name, address, dietary requirements etc. We take full responsibility for ensuring that proper security arrangements are in place to protect your information. We must pass the information on to relevant suppliers of your arrangements such as another tour operator, hotel etc. The information may also be provided to security or credit checking companies, public authorities such as customs or immigration, if required, by law. Additionally, where your holiday is outside the European Economic Area [EEA], controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass on any information to any persons not responsible for your travel arrangements. This applies to sensitive information you gave us, such as disabilities or dietary or religious requirements. In making this booking, you consent to this information being provided to the relevant persons. We will hold your information, where collected by us, and may use it to inform you of offers in the future. You are entitled to a copy of your information as held by us. If you would like to see this, please ask us.

 

 

PRIVACY POLICY

 

1] This website ("this site") is owned by Oriole Birding Ltd. It is intended to provide information about our birding and wildlife tours and holidays.

 
2] You may download and print certain content from this site at your leisure and for your own personal use. However, you may not copy or reproduce any of the design elements and to do so would require written permission of Oriole Birding Ltd. Do not link to this website from another site without our written permission. Where we use trademarks of third party suppliers or partner companies, we have express permission to do so - do not copy them for your own use.
 
3] Viewing our site does not enter you into any sort of agreement by us unless or until it is confirmed in writing by a member of our company. While we take precautions to ensure our site is free from viruses or malicious content, we cannot accept any responsibility for any loss or damage to your own computer or its software directly as a result of using our site, nor can we accept responsibility for the site safety of websites for which we provide links. Sometimes websites crash - we cannot guarantee that ours will not, and that your browsing experience will be uninterrupted.
 
4] By providing us with an email address, or by choosing to subscribe to our newsletter, you give us permisssion to use that email address to provide you with marketing information from our company from time to time. We wont pass this to any other companies, and if you dont wish to receive our marketing emails please tell us and we will remove your email address from our system.
 
5] We use Google Analytics to collect information about peoples browsing habits while using our website, such as which pages you viewed and where you travelled from to reach our site. This uses 'cookies' which are stored on your computer to track your browsing behaviour. By visiting our site, you agree to the use of cookies. It is possible to disable cookies in your personal browser settings, but please be aware that this may create an inferior browsing experience and may make it impossible to access certain parts of our website. You are able to clear tracking cookies from your web browser, check your providers settings for more information.
 
6] We reserve the right to make changes to these terms at any time, and it is your responsibility to read and understand them before using ur website.

 

ATOL PROTECTED

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked [flights, hotels and other services] is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to:
www.atol.org.uk/ATOLCertificate

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